Umove Terms of Service

Adult Content Warning

The App may contain, display, or be used to access intimate or sexually suggestive content and remote device control features intended only for adults.

• You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the App.
• If you are under 18, or if it is illegal to access such content in your jurisdiction, you must not use the App.

By using the App, you confirm that you meet these age and legality requirements.

Arbitration and Governing Law Notice

These Terms contain a governing law clause and an arbitration clause:

• Except where prohibited by applicable law, disputes between you and the Company will be resolved by binding arbitration, not by a court trial.
• To the maximum extent permitted by law, you and the Company waive any right to bring or participate in class actions or class-wide proceedings.

Please read the “Governing Law & Dispute Resolution” section carefully.

1. Eligibility and Legal Capacity

1.1 Age Requirement

The App is intended only for individuals 18 years of age or older. By using the App, you represent and warrant that you meet this requirement.

1.2 Legal Capacity

You must have full legal capacity to enter into this Agreement. If you use the App on behalf of a company or other legal entity, you represent that you are authorized to bind that entity, and “you” will also refer to that entity.

2. Use of Services

2.1 Permitted Use

• For lawful purposes; and
• In accordance with these Terms and all applicable laws and regulations in your jurisdiction.

2.2 Prohibited Conduct

You agree that you will not:

• Use the App for any illegal, harmful, fraudulent, defamatory, or harassing activity;
• Upload, share, or transmit content that is obscene, violent, discriminatory, hateful, or otherwise inappropriate;
• Depict or involve any person under 18 (real or simulated) in sexual or suggestive content;
• Infringe any third party’s intellectual property, privacy, publicity, or other legal rights;
• Attempt to hack, disrupt, probe, scan, or test the App, its servers, or networks, or circumvent security or content filters;
• Reverse-engineer, decompile, or attempt to extract the source code of the App, except where this is expressly permitted by law;
• Use automated tools (including bots, crawlers, or scrapers) to access the Services without our prior written consent;
• Spam, solicit, or send unauthorized advertising via the App.

We reserve the right to investigate any suspected violations and take appropriate action, including suspension or termination of your account.

3. User Accounts

3.1 Account Responsibility

• Maintaining the confidentiality of your login credentials; and
• All activities that occur under your account.

If you believe your account has been compromised, you must notify us promptly at umovetec@gmail.com.

3.2 Termination or Suspension

• We may suspend, restrict, or terminate your account or access to some or all of the Services if:
  • You violate these Terms or any applicable law;
  • Your conduct creates risk or possible legal exposure for us or other users; or
  • We are required to do so by law or regulatory authorities.

You may delete your account at any time via in-App settings (where available) or by contacting us. Certain data may still be retained as described in our Privacy Policy and as required by law.

4. User Content

4.1 Ownership

You retain ownership of the content you create, upload, or share through the App (“User Content”). By posting or sharing User Content, you represent and warrant that:

• You own the User Content or have all necessary rights to use and license it; and
• Your User Content does not violate any law or any third party’s rights.

4.2 License to Umove

To operate and provide the Services, you grant Umove a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, adapt, publish, display, and distribute your User Content solely for the purpose of operating, maintaining, improving, and promoting the App and its features.

We will not use your private communications (e.g., private messages, calls) or non-public content for marketing or advertising without your explicit consent.

4.3 Responsibility for Content

You are solely responsible for your User Content and for any consequences of sharing it. We do not have an obligation to monitor all User Content, but we reserve the right (without being obligated) to review, remove, or restrict content that:

• Violates these Terms, applicable law, or our policies; or
• We reasonably believe may harm other users, the public, or the App.

4.4 Publicity and Copies by Others

Even when content is deleted from our systems, other users may have saved or copied it. We cannot control or be responsible for how other users use or share content they have received from you.

5. Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, share, and protect your personal data. By using the App, you confirm that you have read and agree to our Privacy Policy.

6. Intellectual Property

All rights, title, and interest in and to the App, including but not limited to software, code, interfaces, design, layout, graphics, trademarks, and content created by or for Umove (excluding User Content), are owned by TouchX Limited or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any ownership in our intellectual property. You may use the App and its content only as permitted by these Terms and applicable law.

7. Paid Services, In-App Purchases, and Virtual Items

The App may offer paid features, including but not limited to:

• Purchasing coins or other in-App credits;
• Sending virtual gifts;
• Subscriptions or other paid services (collectively, “Paid Services”).

7.1 In-App Purchases and Payment Processing

• In-App Purchases (“IAP”) are typically processed by third-party platforms, such as the Apple App Store or Google Play.
• When you make an IAP, your payment relationship is primarily with the platform, and the platform’s own payment terms and policies apply in addition to these Terms.
• Depending on your location, taxes (such as VAT or sales tax) may be added and charged by the platform or by us, as required by law.

We do not receive or store your full payment card details when payments are processed by these platforms.

7.2 All Purchases Are Generally Final and Non-Refundable

Except as required by applicable law or by the policies of app stores/platforms:

• All purchases of coins, gifts, subscriptions, and other Paid Services are final and non-refundable.
• We do not provide refunds or credits for partially used periods, unused virtual items, or account termination (whether voluntary or due to your breach).

EU / EEA consumers: where required by local law, you may have a 14-day “cooling-off” period for certain digital subscriptions. In many cases, this right may be lost once you start using the digital content or services. Any such statutory rights will apply in addition to, and prevail over, this clause where mandated by law.

If your purchase was made through Apple or Google, any refund request normally must be submitted directly to those platforms, and will be subject to their policies.

7.3 Subscriptions, Renewal, and Cancellation

• Some Paid Services are offered on a subscription basis (e.g., weekly, monthly, annually).
• Unless otherwise stated, subscriptions renew automatically at the end of each billing period and the applicable fee will be charged to your payment method by the platform.
• You can cancel auto-renewal at any time via your Apple ID / Google Play / platform account settings.
• Cancellation will take effect at the end of the current billing period. You will not receive a refund for the remaining period already paid, unless required by applicable law or by the platform’s policies.
• Deleting the App or your account does not automatically cancel your subscription—you must cancel via the platform.

7.4 Coins, Virtual Gifts, and Other Virtual Items

The App may allow you to purchase or earn virtual coins or credits (“Coins”) and to use them to acquire virtual gifts or other virtual items (collectively, “Virtual Items”).

• Coins and Virtual Items are digital features with no real-world monetary value.
• For regular users, Coins and Virtual Items cannot be directly redeemed for cash or any “real world” currency.
• We may, from time to time, offer separate payout or redemption programs for eligible users (for example, approved creators), which will be governed by additional terms.
• You may not buy, sell, or trade Coins or Virtual Items outside the App without our prior written consent.

We may, at our sole discretion:

• Set and change prices, exchange rates, and availability of Coins and Virtual Items;
• Modify, limit, or discontinue certain virtual features or items;
• Adjust balances in cases of error, suspected fraud, chargebacks, or violations of these Terms.

To the maximum extent permitted by law, we are not liable for any loss of Coins or Virtual Items (for example, due to account suspension, technical issues, or changes in features).

8. Safety and Prohibited Content

We aim to maintain a safe environment, but you understand and agree that:

• We cannot guarantee that all content on the App will be legal, accurate, or acceptable; and
• You may encounter content you find offensive or inappropriate.

You agree that you will not:

• Post or share content involving minors (any person under 18, real or simulated) or any form of child sexual abuse material;
• Post or share content involving non-consensual acts, violence, or extreme harm;
• Promote hatred, threats, or incitement to violence;
• Upload malware, viruses, or other malicious code;
• Encourage or promote any activity that violates these Terms or applicable law.

We may report suspected illegal content or behavior to relevant law enforcement or regulatory authorities where required or permitted by law.

9. Account Security and Data Charges

• You are responsible for keeping your device and account secure.
• You are responsible for any data charges, roaming fees, or other costs incurred when accessing the App.
• You may block or report users in the App, where such features are available.

10. Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless TouchX Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms;
• Your violation of any law or third party rights; or
• Your User Content or misuse of the App.

11. Disclaimers

The App and Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not provide any warranties, whether express, implied, or statutory, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement;
• Warranties that the App will be uninterrupted, error-free, secure, or free of harmful components;
• Warranties regarding accuracy, completeness, or reliability of any content or information.

You understand that you use the App at your own risk, and we are not responsible for content posted or sent by other users.

12. Limitation of Liability

To the maximum extent permitted by law:

• Umove and its affiliates, officers, employees, agents, and licensors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of (or inability to use) the App.
• Our aggregate liability for all claims arising out of or related to the App or these Terms will not exceed the total amount you paid to us (if any) for the Paid Services in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation;
• Willful misconduct; or
• Any other liability that cannot be excluded or limited under applicable law.

13. Governing Law & Dispute Resolution

13.1 Governing Law

Except where prohibited by mandatory local law, these Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Hong Kong (SAR), without regard to conflict-of-law rules. This does not deprive you of protections granted by mandatory consumer laws in your country of residence where such laws apply.

13.2 Arbitration (HKIAC)

Any dispute, controversy, or claim arising out of or relating to these Terms, including questions regarding their existence, validity, interpretation, performance, or termination, shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force at the time the Notice of Arbitration is submitted.

• The seat of arbitration shall be Hong Kong.
• The governing law of the arbitration clause shall be the law of Hong Kong.
• The tribunal shall consist of one arbitrator.
• The arbitration proceedings shall be conducted in English.

13.3 Class Action Waiver

To the maximum extent permitted by law, you and the Company agree that:

• Any claims will be brought only on an individual basis, and not as a plaintiff or class member in any purported class or representative action; and
• The arbitrator shall not consolidate proceedings or claims of more than one person.

If the class action waiver is found unenforceable in a particular jurisdiction, then the relevant dispute shall, where required by law, be resolved in a competent court rather than arbitration.

14. Changes to These Terms

We may update or modify these Terms from time to time, for example to reflect changes in our services, changes in law or regulatory requirements, or business or operational needs.

If we make material changes, we will notify you by reasonable means (such as via the App or by email). The “Effective Date” at the top indicates when these Terms were last updated.

Your continued use of the App after the updated Terms become effective means you accept them. If you do not agree, you must stop using the App and, if applicable, delete your account.

15. Contact Us